Terms of Service

VisibleHand, Inc. · Last updated August 20, 2026

These terms govern use of VH Rounding — the VisibleHand mobile applications, web application, and the services behind them (the “Service”), provided by VisibleHand, Inc. (“VisibleHand”, “we”).

The Service is not sold to individuals. It is licensed to healthcare and residential-care organizations under a separate written agreement. If your organization has one, that agreement controls wherever it differs from these terms. These terms apply to you as an individual using the Service on your organization's behalf.

Who may use the Service

Only staff authorized by a subscribing organization, using credentials that organization issued. Accounts are created and removed by your administrators, not by you. You may not share credentials, use someone else's, or let anyone use yours — the Service records who documented each check, and that record is worthless if a login is shared.

Facilities may restrict the Service to devices they have registered. Attempting to circumvent that restriction is a breach of these terms.

What the Service is, and is not

VH Rounding helps staff track when scheduled safety checks are due and record what they observed. Read the next two sentences carefully, because they describe the single most consequential limitation of this software.

The Service is a documentation and scheduling tool. It is not a medical device, it does not provide clinical advice, it does not monitor anyone, and it is not a substitute for a person physically checking on a resident. A timer, an alert, or a location reading is an aid to a care routine — never a replacement for it, and never evidence on its own that someone is safe.

Clinical judgment stays with the qualified staff and the facility. The facility is responsible for its policies, for staffing them, and for its own compliance obligations.

Features that depend on hardware or connectivity — Bluetooth beacons, real-time location, push notifications, offline sync — can be delayed or unavailable for reasons outside our control, including network conditions, device settings, battery state, and operating-system restrictions. Do not build a care process that fails unsafely when a notification does not arrive.

Your responsibilities

Record checks accurately, and only checks you actually performed.
Keep your credentials and any device issued to you secure.
Use the Service only for your organization's legitimate care operations.
Do not attempt to access records belonging to another organization, probe or disrupt the Service, reverse-engineer it, or use automated means to extract data from it.
Do not put information into free-text fields that does not belong in a care record.
Report a suspected security problem to us promptly.

Data and privacy

Information about residents belongs to the facility. We process it as its Business Associate under HIPAA and under a Business Associate Agreement. Our handling of information is described in the Privacy Policy.

Our intellectual property

The Service, including its software, interfaces, and documentation, is owned by VisibleHand and licensed — not sold — to your organization for the duration of its subscription. You may not copy, modify, distribute, or create derivative works from it. Feedback you send us may be used to improve the Service without obligation to you.

Availability

We work to keep the Service available and we maintain backup and disaster-recovery procedures, but we do not guarantee uninterrupted or error-free operation. Maintenance, third-party outages, and network failures happen. Any uptime commitment lives in your organization's written agreement, not here.

Disclaimers and limitation of liability

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, VisibleHand is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, arising out of or relating to the Service. Nothing in these terms limits liability that cannot be limited by law. Any aggregate liability cap is set out in your organization's written agreement with us.

Suspension and termination

Your access ends when your organization's subscription ends or when your administrator removes your account. We may suspend access that threatens the security or integrity of the Service, or that breaches these terms. On termination, data is handled as described in the Privacy Policy and in the applicable agreement.

Changes

We may update these terms as the Service develops. Material changes are communicated to customer organizations; the “last updated” date above reflects the current version. Continuing to use the Service after a change means you accept it.

Governing law

These terms are governed by the laws of the State of Colorado, United States, without regard to its conflict-of-laws rules. The courts located in Colorado have exclusive jurisdiction over disputes arising from them, except that either party may seek injunctive relief wherever appropriate.

Contact

VisibleHand, Inc.
support@visiblehand.io
+1 (866) 500-5369